Question 1

WHAT ARE THE PAYMENT METHODS AVAILABLE?

Accepted Answer

Payment methods that can be used are: Visa, Mastercard, American Express. 
PayPal, Apple Pay are all accepted at checkout.
 
All our products are listed in USD and will be displayed as such at checkout.

Question 2

HOW DO I PLACE AN ORDER?

Accepted Answer

It is easy!
 
> Browse through products.
> Add the products you like, to your cart!
> Proceed to checkout.
> Enter your shipping and billing details.

Question 3

WHAT IS YOUR EXCHANGE AND RETURN POLICY?

Accepted Answer

You may return the item(s) for store credit within 10 days of purchase in original condition (unworn, unwashed, unaltered) with the tags attached. Items that do not meet these criteria will be denied. All sale items and accessories are final sale.

Question 4

CAN I CHANGE MY ORDER?

Accepted Answer

We are only able to make changes to your order if it has not been fulfilled yet.
If you wish to change anything about your order, please write to us through our CONTACT page within 12 hours of placing your order. We will do our best to amend or stop the order. If it has already been shipped, we can no longer make any changes until it is returned.

Question 5

DO YOU SHIP INTERNATIONALLY? WHAT'S YOUR SHIPPING POLICY?

Accepted Answer

Yes, we ship intertnationally. Rates may apply.
 
- DOMESTIC SHIPPING AND HANDLING
Orders will usually begin processing within 48 hours of being placed, excluding weekends and holidays, and will typically ship within a week pending purchase verification.

You will be emailed a tracking number when your order ships.  You will be contacted if the merchandise you have selected is not currently in stock or if additional information is required for verification.

*Free standard shipping only applies to 50 contingent states, on net purchases over $50. Please allow additional business days for delivery using free shipping.

*PO Box and APO/AFO addresses can only be shipped via U.S. Postal Service.

Question 6

MY PACKAGE WAS STOLEN, WHAT DO I DO?"

Accepted Answer

CFYN is not liable for any misplaced or stolen packages. If the address provided to us upon checkout matches the exact address we have shipped your order to, and your tracking number reads as successfully shipped - we are not held responsible if your package has been misplaced. Stolen / lost packages are nonrefundable. Certain misunderstandings may apply but evidence must be recorded, please contact customer service and we will try our best to assist you with this matter.

Question 7

HOW IS COVID-19 AFFECTING SHIPMENTS?

Accepted Answer

Due to COVID-19, some shipping carriers are running behind and/or experiencing delays in updating tracking information. Please know that we are working diligently to get your order processed and sent out as fast as possible, but carrier shipping delays are outside our control. When you receive a Shipping Confirmation email, that means your order has been picked up and is in transit! Thank you for your patience during this time.

FAQ

Frequently asked questions